You can book your first appointment by calling us at (905) 338-3873, emailing info@wellnesscounselling.com, or using our online booking form. We offer a free 15-minute phone consultation to discuss your needs and answer any questions.

Yes! We offer both in-person and virtual counseling sessions to accommodate your preferences and needs. Virtual sessions are conducted through a secure, HIPAA-compliant platform.

Your first session is an opportunity for you and your therapist to get to know each other. Your therapist will ask about what brings you to therapy, your goals, and relevant background information. This helps create a personalized treatment plan tailored to your needs.

Yes, we accept most major insurance plans. We recommend checking with your insurance provider to confirm coverage details and any out-of-pocket expenses. We can provide you with receipts for insurance claims.

Our rates vary depending on the type of service and therapist. Please contact us directly at (905) 338-3873 for detailed pricing information. We also offer sliding scale fees for those who qualify.

We accept cash, debit, credit cards, and e-transfer. Payment is due at the time of service unless other arrangements have been made in advance.

We offer individual therapy, couples counseling, marriage therapy, family therapy, and clinical supervision. Our therapists specialize in areas including anxiety, depression, trauma, relationship issues, and menopause support.

Standard therapy sessions are typically 50-60 minutes. Some specialized sessions, such as couples therapy or intensive sessions, may be longer. Your therapist will discuss the appropriate session length for your needs.

The frequency of therapy sessions varies based on your individual needs and goals. Many clients start with weekly sessions, while others may benefit from bi-weekly or monthly appointments. Your therapist will work with you to determine the best schedule.

Yes! We have therapists who specialize in couples and marriage counseling, including our Re-connection Couple Work program. We help couples improve communication, resolve conflicts, and strengthen their relationships.

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations or missed appointments without proper notice may be subject to a fee. We understand that emergencies happen and will work with you on a case-by-case basis.

Yes, all therapy sessions are strictly confidential. There are only a few legal exceptions, such as if there is a risk of harm to yourself or others, or if required by law. Your therapist will explain confidentiality policies in detail during your first session.

Absolutely! We believe that finding the right therapist is crucial to your success in therapy. We're happy to help you find a therapist whose expertise and approach align with your needs and preferences.

The Wellness Counselling Group has been serving the Greater Toronto Area and Halton Region since 1994. Our Director, Liana Palmerio-McIvor, has extensive experience and has built a team of qualified, compassionate therapists.

We prioritize customer service and genuine care for our clients. We believe therapists should be qualified professionals with empathetic personalities and genuine concern for their clients' well-being. We focus on creating a supportive, non-judgmental environment where you can heal and grow.

Yes, we provide clinical supervision for both provisional and registered therapists. Our supervision services support professional development and help therapists enhance their clinical skills.